Want to be able to identify and then respond to customer issues as they emerge on social media? Social media monitoring keeps you in the loop.
The Social Quotient’s Social Media Monitoring service keeps you on top brand issues by analysing what’s being said online, and then alerting you when there’s an issue allowing your brand to step up and make things right.
Social media has given customers the means to be very vocal about issues with your products or services. And often, when things go wrong social media channels are where you’ll hear about it first.Our social media monitoring alerts you to potential brand issues as they emerge, allowing you to take action before an issue becomes a brand crisis. Using industry leading tools, our global team monitors social media channels and the wider web for mentions of your brand, making sure you quickly hear about the important things, allowing you to to act with confidence.
Of course, not every customer issue spells doom for your brand. Sometimes customers just need a bit of help. Social media monitoring can identify the customers who just need assistance, giving you the chance to keep them happy and engaged. As a social media agency that prides itself on authentic connections, positive customer service is equally important if not more than addressing negative. As a social media agency that prides itself on authentic connections, positive customer service is equally important if not more than addressing negative.
The ability to track customer sentiment – how they’re feeling about your brand – can be a game changer. Our social media monitoring can help you accurately gauge the sentiment towards your brand, allowing you to track the impact of marketing campaigns, new product launches and more.